Question 1

Where do you ship to and how much does it cost?

Accepted Answer

We offer free UK shipping with Royal Mail 2nd Class signed for. If you prefer Royal Mail 1st Class signed for, it's just £4.00. For international shipping, please message us to check if we deliver to your country.

Question 2

What is included in the soap making kits?

Accepted Answer

The soap making kit will vary depending on what soap you choose to make.
 
Contents
-Wooden sticks for stirring (All kits)
-Soap base 300g  (All kits)
-Amber vials with essential oil (All kits)
-Honey with glass jar 
-Glass vial with either Matcha powder, Tumeric powder, Activated Charcoal, Butterfly pea powder or Alkanet root (Green tea/Orange/Tea Tree/Lime or Lavender soap kit)
-Mould 100g (except for the lemon loofah kit which contains 2x round 50g moulds)
 
The soap base included in the kits contain no sodium lauryl sulphate (SLS) or sodium laureth sulphate (SLES), the kits are suitable for vegans (with the exception of the honey and orange kits) we made sure that the soap base we use is supplied in the UK and work in line with the palm industry (RSPO) for any palm ingredient included in the soap base.
 
The matcha powder included in the kit is also certified and registered with the soil association, it is organic and the soil is fertilised with natural compost. it has a quality guarantee certificate and is classed as food grade.
 
All the essential oils are 100% pure and it is worth noting that although it is natural please remember that it is a high concentration and not good to put too much on your skin. When adding to soap, please use the recommended guidelines and your soaps will smell fantastic. 
 
**Disclaimer**
Please do not eat the soaps. They do not taste nice. They might smell like fruit but eating real fruit tastes much better.
 
-As we do not test on animals, I have to do the eating. If you eat them you will be very sick and possibly poop bubbles.

Question 3

What should I do if there's an issue with my kit?

Accepted Answer

If there's an issue with your kit, just head to our contact us page and send us a message with a brief description of the problem. We'll get back to you ASAP. We're a small company, so it might take a bit, but we promise to do our best to fix any issues. Your trust and loyalty mean a lot to us!

Question 4

Are the soaps easy to make?

Accepted Answer

Absolutely! Our soap making kits come with step-by-step instructions. All you need is a small bowl for mixing and a pot to melt the soap base (a gravy jug works great). Melt the soap base, mix in the ingredients, stir, and pour into the mould. Let it sit for an hour (or longer if it's warm), and voilà, you've got your own handmade soap!

Question 5

How natural are the soap kits?

Accepted Answer

Trueli nature soap kits are sodium lauryl sulphate (SLS) and paraben free. These are widely known and controversial chemicals that are in a majority of everyday products that you find on the shelves. 
 
We also cut out synthetic fragrances and use pure 100% essential oils instead that are certifiied by the soil association. 
 
All colours that are used are food and plant grade such as Alkanet root, Matcha powder. Lemon oil, Tumeric powder and Honey this is what gives the soap its natural hues.
 
The soap base contains vegetable glycerine and is suitable for vegans. Click here for more information.
 
The soap base contains no palm oil, but may contain palm oil derivatives. It is extremely hard to rule out palm derivatives as they find there way into everything in todays world from food & packaging to beauty supplies.
We work with our suppliers to ensure good practice, so here is a link from our soap base supplier 'Stephensons Personal Care' on the partnerships they use in Palm oil production from some of their other products to ensure fair standards for workers and the protection of the rainforest and the local communities surrounding.
 
Trueli Nature are continually striving to find better ways to work with the environment by making products that are both kind to your body and kind to nature.
 
*If you would like to give us suggestions/feedback on the products or if there is a particular soap/scent or new beauty product that you would like to see on the Trueli Nature website in the future then click here to send us a note*

Question 6

Do you test any of the soap kit ingredients on animals?

Accepted Answer

Nope! None of our soap kit ingredients are tested on animals. They're all certified safe and cruelty-free.

Question 7

Do your soaps expire?

Accepted Answer

Our soaps themselves don't expire, but the ingredients are best used within a year from the manufacture date (found on the back of the box). To keep everything fresh, store your soap and ingredients out of sunlight and in a cool, dry place.

Question 8

The honey has crystallised, is it still ok to use?"

Accepted Answer

Yes, this happens sometimes with honey but it is nothing to worry about and will not affect the finished soap.

Frequently asked questions